Booking and timing
Arriving, changing and canceling
- Booking
- deSoleil is appointment only. Online booking is open seven days a week until 12 hours before your appointment.
- Replies
- The contact form and email can take up to 24 hours for a reply. Text is the fastest way to reach us during business hours.
- Punctuality
- Please arrive at your scheduled time. Late arrivals beyond 10 minutes may need to reschedule, since a late start affects the client booked after you.
- Canceling or rescheduling
- Please give at least 24 hours' notice. With one technician, an empty appointment is hard to fill, and the sooner you let us know, the more likely another client can take it. You can cancel or reschedule online at any time, right up to your appointment. It's the fastest way, and it lets us know straight away. If something unexpected comes up, such as illness or an emergency, just let us know.
Your appointment
Preparation, payment and satisfaction
- Preparation
- Preparation is advice, not a condition of booking, and skipping it can affect your result. The Bronze Protocol preparation (gentle exfoliation every day and again on the day of your tan, shaving or waxing at least a day ahead, water, moisturizer, sunscreen, no tan lines, and arriving clean and dry without lotion, oil or deodorant) is outlined in your confirmation email.
- Payment
- When you book or shop online, checkout takes debit and credit cards, Apple Pay, Google Pay, PayPal and Venmo. At the studio, you're also welcome to pay with cash or Zelle.
- Satisfaction
- If anything about your tan isn't right, let Jana know and she'll offer a touch-up or corrective session where it's needed.
Shop and plans
Plans, returns and pickup
- Services and plans
- Services and tan plans can't be refunded.
- Retail returns
- Unused, unopened products can be returned within 14 days in their original packaging. Email info@desoleiltan.com with your order number to begin. Opened products and gift cards can't be returned.
- Pickup and shipping
- Retail orders are ready for free pickup at the studio, usually within one to three business days. For shipping, email before you order.
Privacy and terms
Your information and this site
- Your privacy
- The studio collects only what it needs to care for your appointments and never sells it.
Read the full privacy policy - Using this site
- By using desoleiltan.com or buying from deSoleil, you agree to these policies. The words, photographs and logo on this site belong to deSoleil and can't be reused without written permission. Every skin is different, so results vary from person to person. Questions go to info@desoleiltan.com.
